Refund policy

At Abid Traders, we are committed to providing our customers with exceptional products and ensuring their satisfaction. If you find the need to return a product, please review our return and replacement policy outlined below:

1. Eligibility for Return and Replacement:

  • Returns and replacements are accepted within 7 days from the date of purchase.
  • The product must be unused, in its original packaging, and in resalable condition.

2. Return and Replacement Process:

  • To initiate a return or replacement, please contact our customer service team at [abidtraderofficial@gmail.com] .
  • Provide your order number, details of the product, and the reason for the return or replacement request.
  • Once your request is approved, we will guide you through the return process.

3. Restocking Fee for Products Above 5 kg:

  • A restocking fee of 10% will apply to products with a weight above 5 kg.
  • This fee helps cover the costs associated with inspecting, repackaging, and restocking the returned item.

4. Exclusions:

  • Customized or personalized products are not eligible for returns or replacements unless there is a manufacturing defect.
  • Items damaged due to misuse, improper handling, or accidents are not eligible for returns or replacements.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the product is being returned due to a manufacturing defect or an error on our part.

6. Replacement Processing Time:

  • Once we receive the returned product, we will process the replacement within [number] business days.
  • The replacement will be sent using the original shipping method, unless otherwise specified.

7. Refund Option:

  • If a replacement is not feasible, a refund may be issued to the original payment method used for the purchase.

8. Contact Information:

  • For any questions or concerns regarding our return and replacement policy, please contact our customer service team at [abidtraderofficial@gmail.com].

Note: Abid Traders reserves the right to amend or update this policy without prior notice. Customers are encouraged to review the policy periodically for any changes.

Thank you for choosing Abid Traders. We value your trust and are dedicated to providing a seamless return and replacement experience for our valued customers.